IT Helpdesk - AV Technician

St Paul’s Collegiate School is an independent school based in Hamilton and home to approximately 200 staff and 950 day and boarding students. We’re looking for a reliable, customer-focused IT Helpdesk / AV Technician to be the go-to person for technical support for both staff and students.

In this role, you’ll handle a range of technical issues, from initial contact via email, phone, or in person, to working with users to deliver timely solutions. When you need extra support, our Systems Engineer will be available to assist with Level 2 escalations.

This is a busy, hands-on position, supporting over 1,200 devices across two campuses, including PCs, Macs, Chromebooks and BYOD. On an average day, you might be troubleshooting technical issues, setting up new devices, monitoring systems or providing AV support for school activities and events.

An important part of this role will also be supporting our Student Management System (SMS). You'll be involved in providing technical support to staff, troubleshooting issues and contributing to the ongoing development and implementation of the system as we continue to improve our digital processes across the school.

When you’re not responding to helpdesk requests, you’ll collaborate with the Systems Engineer and Director of Digital Learning on IT projects and initiatives, giving you valuable opportunities to develop your technical skills and experience.

As the face of IT at St Paul’s, you’ll be friendly, approachable and able to adapt your communication style to suit your audience. Whether you’re helping a student with a device issue, guiding a teacher through new software, supporting staff with our Student Management System or providing AV support for school and external events, professionalism and a willingness to help will be key.

We are looking for someone with a genuine interest in IT and AV, ideally with experience in a similar role. Microsoft Certification would be highly regarded, along with experience supporting school-based systems or Student Management Systems.

While your typical hours will be 7.30am to 4.00pm, some evening or weekend flexibility will be required for special events.

At St Paul’s, we have a strong team culture and great staff benefits, including free cooked lunches during term time.

Applications close Friday 20 November 2026 at 9.00am.